Please dedicate more cPanel staff to discuss things here in the Feature Request system
I, as a customer paying for more than 15 cPanel licenses, would love to see more staff involved here.
There are lots of good features lacking attention of cPanel staff.
And there are lots more with enough users' voting/validation/suggestions and didn't get yet to be discussed/moderated/scrutinized/approved by cPanel staff.
I don't think I'm the only one thinking the same: you (the cPanel company) need to invest in hiring more staff to continue being awesome.
I know you are currently working in awesome improvements, but at least keeping an eye and submitting some words on hot topics here could help users to not feeling alone with their requests.
Can you? Will you? May be? Hope you can do it.
Signed: A loyal customer.
I like this idea 
cPanel, WebHost Manager and WHM are registered trademarks of cPanel, L.L.C. for providing its computer software that facilitates the management and configuration of Internet web servers.
Scott, Kent, and anyone else involved in this feature request, I have an update for you.
Meet cPanel's new Community Manager.
The feature site is an important place for the community to speak their mind to cPanel product development. Although I and my product owners are involved in various discussions on this website, we are not as involved as you deserve. The lack of consistent and timely involvement leads to much frustration, which at times is evident in peoples responses.
In order to give you, and the rest of the community, the involvement from cPanel that you deserve, we recently hired a community manager. As with Infopro on our forum, the community manager will be deeply involved with you on this feature site. The community manager will also work closely with cPanel Product Development to facilitate the two-way conversation that needs to happen with the community on a continual basis.
The role of community manager is not limited to this web site. She will also be involved other channels where communication with, and from, cPanel product development needs to happen.
I am very excited about this new role and am looking forward to the various changes she will bring.
And, yes, this feature request helped make this happen :)
Thanks everyone!
Scott, Kent, and anyone else involved in this feature request, I have an update for you.
Meet cPanel's new Community Manager.
The feature site is an important place for the community to speak their mind to cPanel product development. Although I and my product owners are involved in various discussions on this website, we are not as involved as you deserve. The lack of consistent and timely involvement leads to much frustration, which at times is evident in peoples responses.
In order to give you, and the rest of the community, the involvement from cPanel that you deserve, we recently hired a community manager. As with Infopro on our forum, the community manager will be deeply involved with you on this feature site. The community manager will also work closely with cPanel Product Development to facilitate the two-way conversation that needs to happen with the community on a continual basis.
The role of community manager is not limited to this web site. She will also be involved other channels where communication with, and from, cPanel product development needs to happen.
I am very excited about this new role and am looking forward to the various changes she will bring.
And, yes, this feature request helped make this happen :)
Thanks everyone!
I don't think this will require hiring additional staff. But I have an idea on how to handle these requests better:
My suggestion is to do something like what the Whitehouse does with their "We the People" Petition system. They state "If a petition meets the signature threshold, it will be reviewed by the Administration and we will issue a response." So, cPanel... come up with a threshold, (perhaps 50 votes?) and if a Feature reaches that threshold, then you are required to at least sit down and have an internal meeting and discuss the feature, then give some feedback on the request, based on that meeting.
You might say "it's worthy of exploration and we're looking into it" or "sorry, this just isn't possible right now, but we'll think about it for the future" or "no, this is not the direction we are going" -- but say SOMETHING.
Thanks for listening.
- Scott
I don't think this will require hiring additional staff. But I have an idea on how to handle these requests better:
My suggestion is to do something like what the Whitehouse does with their "We the People" Petition system. They state "If a petition meets the signature threshold, it will be reviewed by the Administration and we will issue a response." So, cPanel... come up with a threshold, (perhaps 50 votes?) and if a Feature reaches that threshold, then you are required to at least sit down and have an internal meeting and discuss the feature, then give some feedback on the request, based on that meeting.
You might say "it's worthy of exploration and we're looking into it" or "sorry, this just isn't possible right now, but we'll think about it for the future" or "no, this is not the direction we are going" -- but say SOMETHING.
Thanks for listening.
- Scott
Hire a dedicated person for this
Feature Request system.
Seriously, cPanel that short on cash?
The "we'll get to it one day" attitude is getting really tedious.
<soapbox>
Competitors are slithering by cPanel with better backup systems and better WordPress security.
10 person teams should have been assigned "each" to each of these topics last year.
- How do we improve WordPress security at the server level.
- How do we improve user level backup process.
- How do we integrate one-click staging into the user cPanel
Each should have been hammered out years ago and not 2016. Geez!
Maybe cPanel has heard of these companies calling themselves Managed WordPress Hosting...
Those guys are making millions due to lack inbred in cPanel today.
Following the cPanel features requests area is like watching a glacier in Alaska.
</soapbox>
We pay for well over 20+ cPanel licenses and pretty exasperated about the slowness of developing real world answers to today's hosting.
Hire a dedicated person for this
Feature Request system.
Seriously, cPanel that short on cash?
The "we'll get to it one day" attitude is getting really tedious.
<soapbox>
Competitors are slithering by cPanel with better backup systems and better WordPress security.
10 person teams should have been assigned "each" to each of these topics last year.
- How do we improve WordPress security at the server level.
- How do we improve user level backup process.
- How do we integrate one-click staging into the user cPanel
Each should have been hammered out years ago and not 2016. Geez!
Maybe cPanel has heard of these companies calling themselves Managed WordPress Hosting...
Those guys are making millions due to lack inbred in cPanel today.
Following the cPanel features requests area is like watching a glacier in Alaska.
</soapbox>
We pay for well over 20+ cPanel licenses and pretty exasperated about the slowness of developing real world answers to today's hosting.
Scott and Kent, your points are well taken. You are correct in that we are not tending to our responsibilities with this system. Thank you for your feedback.
We really like your suggestion of treating this system similar to the "We the People" system. Many of the requests already spark internal discussion in an informal way. Finding the right threshold for triggering a formal meeting is important as we don't want to bog down people with endless meetings, which can easily happen if the threshold is too low.
Right now I have nothing specific to share other than this request is being discussed by myself and my product owner team. We will make this system better.
Scott and Kent, your points are well taken. You are correct in that we are not tending to our responsibilities with this system. Thank you for your feedback.
We really like your suggestion of treating this system similar to the "We the People" system. Many of the requests already spark internal discussion in an informal way. Finding the right threshold for triggering a formal meeting is important as we don't want to bog down people with endless meetings, which can easily happen if the threshold is too low.
Right now I have nothing specific to share other than this request is being discussed by myself and my product owner team. We will make this system better.
Scott, Kent, and anyone else involved in this feature request, I have an update for you.
Meet cPanel's new Community Manager.
The feature site is an important place for the community to speak their mind to cPanel product development. Although I and my product owners are involved in various discussions on this website, we are not as involved as you deserve. The lack of consistent and timely involvement leads to much frustration, which at times is evident in peoples responses.
In order to give you, and the rest of the community, the involvement from cPanel that you deserve, we recently hired a community manager. As with Infopro on our forum, the community manager will be deeply involved with you on this feature site. The community manager will also work closely with cPanel Product Development to facilitate the two-way conversation that needs to happen with the community on a continual basis.
The role of community manager is not limited to this web site. She will also be involved other channels where communication with, and from, cPanel product development needs to happen.
I am very excited about this new role and am looking forward to the various changes she will bring.
And, yes, this feature request helped make this happen :)
Thanks everyone!
Scott, Kent, and anyone else involved in this feature request, I have an update for you.
Meet cPanel's new Community Manager.
The feature site is an important place for the community to speak their mind to cPanel product development. Although I and my product owners are involved in various discussions on this website, we are not as involved as you deserve. The lack of consistent and timely involvement leads to much frustration, which at times is evident in peoples responses.
In order to give you, and the rest of the community, the involvement from cPanel that you deserve, we recently hired a community manager. As with Infopro on our forum, the community manager will be deeply involved with you on this feature site. The community manager will also work closely with cPanel Product Development to facilitate the two-way conversation that needs to happen with the community on a continual basis.
The role of community manager is not limited to this web site. She will also be involved other channels where communication with, and from, cPanel product development needs to happen.
I am very excited about this new role and am looking forward to the various changes she will bring.
And, yes, this feature request helped make this happen :)
Thanks everyone!
Replies have been locked on this page!