Only Direct Auto Responder Option
cPanel needs an option to force autoresponders to only respond from mails sent directly to an account instead of forwarded to an account.
Currently if contact@domain.com is forwarded to john@domain.com the autoresponder for john@domain.com is sent instead of the autoresponder setup for contact@domain.com.
This is both confusing and revealing of potentially sensitive information to the person receiving the autoresponder.
For example if a serious business query is made from smithers@rich.com to contact@domain.com and john@domain.com has a more personal autoresponder "on a madcap holiday bungee jumping off cliffs, back in a month, maybe". What is smithers@rich.com to think, he doesn't know who john@domain.com is, never sent an email to john@domain.com and doesn't/shouldn't need/want to know about the forthcoming holiday of john@domain.com.
This is not the official response that the company wants to give to smithers@rich.com
The company would prefer an option to force only direct autoresponders such that smithers@rich.com will only see an autoresponder from contact@domain.com such as "we are dealing with your request and will respond shortly"
I like this idea 
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I support this request. I'd tweak it though. Whilst I agree with the scenario outlined above, there's also the case where John users an alias address john.smith@domain.com. In this case he *does* want the auto-responder to fire for anything sent to john@ or john.smith@, but no to fire for e-mail sent to contact@.
What would be ideal is that, when setting-up forwarding in cpanel, you can specify whether this forward triggers an auto-response or not. The setting would be Yes for john.smith@, but would be No for contact@.
I support this request. I'd tweak it though. Whilst I agree with the scenario outlined above, there's also the case where John users an alias address john.smith@domain.com. In this case he *does* want the auto-responder to fire for anything sent to john@ or john.smith@, but no to fire for e-mail sent to contact@.
What would be ideal is that, when setting-up forwarding in cpanel, you can specify whether this forward triggers an auto-response or not. The setting would be Yes for john.smith@, but would be No for contact@.
That sounds wise! Thanks!
Please cPanel, do consider and implement this.
Any chance we could get it any time soon? When?
Thanks,
That sounds wise! Thanks!
Please cPanel, do consider and implement this.
Any chance we could get it any time soon? When?
Thanks,
Yes please.
We had a client switch to us and ran into issues because their previous host had the auto-responders implemented in that way and they rely on it.
Their general information e-mail is info@domain.com. Everything is also forwarded to owner@domain.com so she can keep an eye on things.
Now she went on a trip and put an auto-responder on her owner@domain.com and everyone e-mailing to info@domain.com got her auto-responder - from her e-mail address of course - that she is out of the office and only checks the e-mail sporadically.
Not good.
Yes please.
We had a client switch to us and ran into issues because their previous host had the auto-responders implemented in that way and they rely on it.
Their general information e-mail is info@domain.com. Everything is also forwarded to owner@domain.com so she can keep an eye on things.
Now she went on a trip and put an auto-responder on her owner@domain.com and everyone e-mailing to info@domain.com got her auto-responder - from her e-mail address of course - that she is out of the office and only checks the e-mail sporadically.
Not good.
I found a workaround for now.
Keep having public@domain forward to secret@domain.com.
For secret@domain.com set up an user-level filter:
Rules:
"Any Header" "contains" "Envelope-to: public@domain"
Action:
"Deliver to Folder" "/INBOX"
It seems that cPanel adds that additional header into the e-mail when forwarding.
Now, I don't know if "equals", "begins with" or "ends with" works as well. It was a users' account and I didn't want to play around too much with her autoresponder while she wasn't actually on vacation - especially since she was already unhappy about previous tries to working properly in the end while it worked that way on her previous host (not cPanel).
Also as a note - I tried the built in "Filter Test" and it did NOT catch it. Actual e-mails do work though.
I guess cPanel doesn't recognize "Envelope-to" as a header in the test box.
I found a workaround for now.
Keep having public@domain forward to secret@domain.com.
For secret@domain.com set up an user-level filter:
Rules:
"Any Header" "contains" "Envelope-to: public@domain"
Action:
"Deliver to Folder" "/INBOX"
It seems that cPanel adds that additional header into the e-mail when forwarding.
Now, I don't know if "equals", "begins with" or "ends with" works as well. It was a users' account and I didn't want to play around too much with her autoresponder while she wasn't actually on vacation - especially since she was already unhappy about previous tries to working properly in the end while it worked that way on her previous host (not cPanel).
Also as a note - I tried the built in "Filter Test" and it did NOT catch it. Actual e-mails do work though.
I guess cPanel doesn't recognize "Envelope-to" as a header in the test box.
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