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Allow MaxGo to work with Security Questions

cPanelMary shared this idea 10 years ago
Open Discussion

It doesn't happen very often, but it will happen more often as people start using the feature.

Ideally, we'll just be whitelisted.

Alternatively, a button to make it easy for the admin to turn it off from the server access page would be useful too.

Best Answer
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The logistics of this shouldn't be too complex.


When a customer explicitly grants access to cPanel support through the "Grant cPanel Support Access" feature, we already punch a hole through the firewall to explicitly defined cPanel Support IP addresses. The same goes for cPHulk.


We could just take this a step further and have the Security Questions portion exempt those explicit IP addresses from the security question requirement while cPanel support access is explicitly granted.


I don't see a need to provide a separate button for this, as it can reasonably be lumped into the chain of logic that does these exemptions for iptables/CSF/cPHulk.

Replies (1)

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1

The logistics of this shouldn't be too complex.


When a customer explicitly grants access to cPanel support through the "Grant cPanel Support Access" feature, we already punch a hole through the firewall to explicitly defined cPanel Support IP addresses. The same goes for cPHulk.


We could just take this a step further and have the Security Questions portion exempt those explicit IP addresses from the security question requirement while cPanel support access is explicitly granted.


I don't see a need to provide a separate button for this, as it can reasonably be lumped into the chain of logic that does these exemptions for iptables/CSF/cPHulk.

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