It will probably require the remaking of the entire WHM UI, but IMO in the long term this really needs to be solved: the frameset in WHM is extremely problematic. It doesn't let one refresh pages, which is a major inconvenience, but it also doesn't work well with popup blockers and other browser add-ons.
Please remove the frameset in WHM and allow users to refresh WHM pages similarly to cPanel.
With the pending removal of Paper Lantern in v108, and the arrival of Jupiter in the WHM and Webmail interfaces, I'm going to close this one out. Thank you, everyone!
With the pending removal of Paper Lantern in v108, and the arrival of Jupiter in the WHM and Webmail interfaces, I'm going to close this one out. Thank you, everyone!
roughly speaking, this is what we have in mind as well.
roughly speaking, this is what we have in mind as well.
Please not, "paper lantern" is awfull at the moment!
Please not, "paper lantern" is awfull at the moment!
The same team that did Paper Lantern for the cpanel interface will be turning their attention to the WHM user interface in the near future. When they do, they'll keep this in mind!
The same team that did Paper Lantern for the cpanel interface will be turning their attention to the WHM user interface in the near future. When they do, they'll keep this in mind!
I despise paper lantern as well. That whole 'flat' UI design thing is actually (IMHO) a huge step backwards in web design. PLEASE if you do add PL to WHM do NOT remove the current interface. PL is not a very usable interface for many of us.
I despise paper lantern as well. That whole 'flat' UI design thing is actually (IMHO) a huge step backwards in web design. PLEASE if you do add PL to WHM do NOT remove the current interface. PL is not a very usable interface for many of us.
Regarding usability of Paper Lantern, please provide us with details. We cannot address what we don't know about.
Thank you.
Regarding usability of Paper Lantern, please provide us with details. We cannot address what we don't know about.
Thank you.
We love paper lantern, lots of our customers have already adopted it. It's a great base. I'm quite surprised how themes can have both people who love them and people who hate them.
We love paper lantern, lots of our customers have already adopted it. It's a great base. I'm quite surprised how themes can have both people who love them and people who hate them.
I would like to hear what some simple 'quick win' kind of things we could do to improve the WHM experience and bring it a bit closer to Paper Lantern.
I would like to hear what some simple 'quick win' kind of things we could do to improve the WHM experience and bring it a bit closer to Paper Lantern.
Here's an incremental improvement to the 'icons' section of the main page after login. (Not all of the icons are finished yet, obviously, so if you spot one that looks wrong, that's cause it hasn't been updated yet).
It's something small, but it's progress in the direction of bringing WHM in line with the new look-and-feel of the cPanel interface.
Here's an incremental improvement to the 'icons' section of the main page after login. (Not all of the icons are finished yet, obviously, so if you spot one that looks wrong, that's cause it hasn't been updated yet).
It's something small, but it's progress in the direction of bringing WHM in line with the new look-and-feel of the cPanel interface.
@cPanelAdamF, I think that's a great start.
I don't see what the big fuss is over the flat iconery. The flat icons look nice and are a huge step-up in appearance. I feel as along as it's not impacting the overall load speed of WHM :insert thumbs up emoji here:. I've been using cPanel for many many years and I remember back when I first started using cPanel WHM how overwhelming it can get with all the options. You may want to include in the WHM platform so sort of guided walk through to highlight how to use WHM, for first time users with some sort of obvious check box to not pop up in the future, and when you roll out newly added features some sort of pop up. I'd imagine a great topic to highlight could be where admins can add their own WHM theme experience where if the flat icons is that annoying they could customize their own look and feel for their interests :-)
@cPanelAdamF, I think that's a great start.
I don't see what the big fuss is over the flat iconery. The flat icons look nice and are a huge step-up in appearance. I feel as along as it's not impacting the overall load speed of WHM :insert thumbs up emoji here:. I've been using cPanel for many many years and I remember back when I first started using cPanel WHM how overwhelming it can get with all the options. You may want to include in the WHM platform so sort of guided walk through to highlight how to use WHM, for first time users with some sort of obvious check box to not pop up in the future, and when you roll out newly added features some sort of pop up. I'd imagine a great topic to highlight could be where admins can add their own WHM theme experience where if the flat icons is that annoying they could customize their own look and feel for their interests :-)
Additionally I'd like to see on the main page, a dashboard of how the server is performing, where the memory is at, server loads, how many databases, status of the database, how many accounts there are, how many resellers, are there any issues that need my attention, which admins last logged in, a link to get more detailed information to server stats etc. Then show me all the group icons or a way to toggle to the icons. Give the users an option on what the user might want to see first.
Additionally I'd like to see on the main page, a dashboard of how the server is performing, where the memory is at, server loads, how many databases, status of the database, how many accounts there are, how many resellers, are there any issues that need my attention, which admins last logged in, a link to get more detailed information to server stats etc. Then show me all the group icons or a way to toggle to the icons. Give the users an option on what the user might want to see first.
I could not disagree more. The flat look and feel is very difficult to use for many of my users. There is so little differentiation between objects that it is hard to even see what each object does. Not to mention the change of naming convention for menu objects to absurd terms that have little meaning to real world users (stats -> metrics et al). Everything in the flat design runs together and it is very hard to use.
I also disagree 100% with adding more clutter to the main page. The main page should be clean and clear. Not muddled up with segments of data that should be displayed elsewhere. If you want to see info on databases, click databases, duh! It might be a good idea to allow each server owners to customize the UI so that the data that he wants to be displayed on the main page is there, but do not force all of us to have a cluttered interface because a handful of people are too lazy to click a link.
I could not disagree more. The flat look and feel is very difficult to use for many of my users. There is so little differentiation between objects that it is hard to even see what each object does. Not to mention the change of naming convention for menu objects to absurd terms that have little meaning to real world users (stats -> metrics et al). Everything in the flat design runs together and it is very hard to use.
I also disagree 100% with adding more clutter to the main page. The main page should be clean and clear. Not muddled up with segments of data that should be displayed elsewhere. If you want to see info on databases, click databases, duh! It might be a good idea to allow each server owners to customize the UI so that the data that he wants to be displayed on the main page is there, but do not force all of us to have a cluttered interface because a handful of people are too lazy to click a link.
Here's an updated screenshot of the new icon set. We've updated the layout a bit to go side-by-side for localization reasons (german has really long words and this sets us up for that better)
Here's an updated screenshot of the new icon set. We've updated the layout a bit to go side-by-side for localization reasons (german has really long words and this sets us up for that better)
We're starting to get more serious about the planning phase of this. What are some big important "Better get this right!" kinds of things you can think of which need to be there for this project to succeed?
We're starting to get more serious about the planning phase of this. What are some big important "Better get this right!" kinds of things you can think of which need to be there for this project to succeed?
I just changed the status of this request to 'in progress'. Here's a bit more information than that...
We have broken ground on efforts to redesign WHM to bring it closer in line with what we've done with Paper Lantern. WHM is dramatically bigger interface (80 apps in cPanel, 260+ in WHM) so expect this work to take quite a few releases to get to fruition.
Some things you can expect:
The order we tackle things in may change...and we may pause on this work to tackle an emergent opportunity or two that could pop up between now and the finish line...but that's roughly speaking the direction we're heading in.
This work will roll out slowly across multiple releases and we'll stay open to honest constructive feedback the entire time.
...oh, and if you're wondering, we're hoping to retire the 'paper lantern' name and just consider this as a project to make overall UX improvements across the product.
I just changed the status of this request to 'in progress'. Here's a bit more information than that...
We have broken ground on efforts to redesign WHM to bring it closer in line with what we've done with Paper Lantern. WHM is dramatically bigger interface (80 apps in cPanel, 260+ in WHM) so expect this work to take quite a few releases to get to fruition.
Some things you can expect:
The order we tackle things in may change...and we may pause on this work to tackle an emergent opportunity or two that could pop up between now and the finish line...but that's roughly speaking the direction we're heading in.
This work will roll out slowly across multiple releases and we'll stay open to honest constructive feedback the entire time.
...oh, and if you're wondering, we're hoping to retire the 'paper lantern' name and just consider this as a project to make overall UX improvements across the product.
so my feedback for this change. first of all i think that paper lantern is still a massive failure UI wise (too much space, scrolling etc... ) so please do NOT do to WHM what you did with PL please.
what I dont want to see:
1)a change that favours mobile interface actions, if programming for mobile, please make sure it is not to the detriment of managing using a regular computer, I dont what things that take me 1 click now to take 3 or 4 clicks due to "mobile friendliness". I use cpanel on mobile in a pinch or when traveling, thats it and I think if you survey most admins,(actually why not create a survey on this one to figure out what everyone wants/needs/likes) they are using desktop or laptop or larger tablets to manage WHM. (I could be wrong though but honestly it takes twice as long to do something on mobile that it does on a computer.)
2) removal of the left management pane (sure you can make it css instead of an iframe but dont get rid of it)
3) a massive increase in space between all elements and icons etc.. (paper lantern has create about double the amount of scrolling that we used to have to do because of all the whitespace that exists between all the elements now.
what i DO want to see (or kept)
4) please do not remove the search feature or hide it so that you have to first click then search. The search feature is vital and should remain prominent near the top and easy to use.
5) please dont change the order of all the management options unless there really is a clear reason too.
so my feedback for this change. first of all i think that paper lantern is still a massive failure UI wise (too much space, scrolling etc... ) so please do NOT do to WHM what you did with PL please.
what I dont want to see:
1)a change that favours mobile interface actions, if programming for mobile, please make sure it is not to the detriment of managing using a regular computer, I dont what things that take me 1 click now to take 3 or 4 clicks due to "mobile friendliness". I use cpanel on mobile in a pinch or when traveling, thats it and I think if you survey most admins,(actually why not create a survey on this one to figure out what everyone wants/needs/likes) they are using desktop or laptop or larger tablets to manage WHM. (I could be wrong though but honestly it takes twice as long to do something on mobile that it does on a computer.)
2) removal of the left management pane (sure you can make it css instead of an iframe but dont get rid of it)
3) a massive increase in space between all elements and icons etc.. (paper lantern has create about double the amount of scrolling that we used to have to do because of all the whitespace that exists between all the elements now.
what i DO want to see (or kept)
4) please do not remove the search feature or hide it so that you have to first click then search. The search feature is vital and should remain prominent near the top and easy to use.
5) please dont change the order of all the management options unless there really is a clear reason too.
Lots of things happening with regards to this. I've updated https://features.cpanel.net/topic/make-paper-lantern-theme-for-whm-to-stay-consistent-with-cpanel with more details
Lots of things happening with regards to this. I've updated https://features.cpanel.net/topic/make-paper-lantern-theme-for-whm-to-stay-consistent-with-cpanel with more details
One thing that bothers me with the current UI. Multiple pages that could be combined into a single page with button actions. We literally have to navigate to each page for each function. A simple table grid with an ability to batch select items would be much appreicated.
One thing that bothers me with the current UI. Multiple pages that could be combined into a single page with button actions. We literally have to navigate to each page for each function. A simple table grid with an ability to batch select items would be much appreicated.
Totally agree. For example,under 'Account Information' it has 'List Suspended Accounts' and then under 'Account Function' it has 'Manage Account Suspension'. This is just one example of course. I think whoever initially deigned it had some method to it's madness and I can sort of see it. I suggest it all needs to be re-designed from scratch, because this issue of confusion will go on forever. Maybe cPanel need a UI designer to have a re-think about it.
Totally agree. For example,under 'Account Information' it has 'List Suspended Accounts' and then under 'Account Function' it has 'Manage Account Suspension'. This is just one example of course. I think whoever initially deigned it had some method to it's madness and I can sort of see it. I suggest it all needs to be re-designed from scratch, because this issue of confusion will go on forever. Maybe cPanel need a UI designer to have a re-think about it.
Absolutely agree with Tony and Coder4life. I know many admins will push back against any substantive rearrangement of the WHM interface - but a ground up redesign with some dedicated UX talent at the helm would definitely go a long way toward making the tool easier and more efficient to use.
Absolutely agree with Tony and Coder4life. I know many admins will push back against any substantive rearrangement of the WHM interface - but a ground up redesign with some dedicated UX talent at the helm would definitely go a long way toward making the tool easier and more efficient to use.
As an incremental update, last night's EDGE release (65.9999.120 or newer) has the first of two major changes in it in pursuit of eliminating the use of frames in WHM. You can't quite hit refresh and get the same page back yet, but that'll be the second merge my team is currently preparing.
Historically, frames have been a part of WHM since it's inception in cpanel 3, so we're having to fight quite a bit of bugs as a result of their removal (interfaces that assumed they had the whole frame to themselves tend to be really sloppy bad citizen when they now have to share)
As an incremental update, last night's EDGE release (65.9999.120 or newer) has the first of two major changes in it in pursuit of eliminating the use of frames in WHM. You can't quite hit refresh and get the same page back yet, but that'll be the second merge my team is currently preparing.
Historically, frames have been a part of WHM since it's inception in cpanel 3, so we're having to fight quite a bit of bugs as a result of their removal (interfaces that assumed they had the whole frame to themselves tend to be really sloppy bad citizen when they now have to share)
Following up on my previous comment from 2 months ago - All three major frames in the WHM interface are now gone in v66. You should not be able to hit refresh to your heart's content.
There are further changes planned for WHM, however we're taking a break from the work for v68 to let WHM plugin developers have some time to update their integrations.
There's alot more information on https://blog.cpanel.com/whm-frames-have-left-the-building/
Following up on my previous comment from 2 months ago - All three major frames in the WHM interface are now gone in v66. You should not be able to hit refresh to your heart's content.
There are further changes planned for WHM, however we're taking a break from the work for v68 to let WHM plugin developers have some time to update their integrations.
There's alot more information on https://blog.cpanel.com/whm-frames-have-left-the-building/
With the pending removal of Paper Lantern in v108, and the arrival of Jupiter in the WHM and Webmail interfaces, I'm going to close this one out. Thank you, everyone!
With the pending removal of Paper Lantern in v108, and the arrival of Jupiter in the WHM and Webmail interfaces, I'm going to close this one out. Thank you, everyone!
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