Restore direct access to cP technical support for all licensees

As a server administrator responsible for managing multiple cP server's in multiple data centers it is often necessary to resolve an issue that affects connectivity between multiple cP server's in multiple data centers. Denying all licensees direct access to cP support runs afoul of most data center policy that restricts their personnel from accessing servers located in data centers outside IP space they control. This disconnect denies cP license holders competent effective and expedient access to support in this scenario.

Secondly not all cP partners provide support, are adept or expeditious at the same. Both of these scenarios ultimately cause cP customers frustration with cP. The annual cost increases in cP licenses in addition to losing direct access to cP support forces one to consider direct licensing from cP. However that presents another problem when administrators need support from the data center with an issue on a cP server as the data center will only support the hardware and network at that point creating more opportunity for incompetent, ineffective and less than expedient access to support resolutions. Last but not least this rabbit hole forces prudent server administrators to at least consider competing control panels where this disconnect can not exist because support for the control panel is always available to the licensee.