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Automatically remove cPanel support access to a server when the relevant support ticket is closed

Eitan Caspi shared this idea 13 months ago
Needs Review

Hello,

Today, when as part of a support ticket - the CP server admin can grant access to support to the relevant server - a remote access is granted to the CP support team to the server, usually to SSH and web WHM.

This is a very high risk access, but when the ticket is closed - this access is not removed and the admin needs to remember to revoke and remove it, manually, from within WHM (including login to the CP support site), which is not certain to happen.

I suggest that once a support ticket is closed (a ticket that has an access to the server granted to it) - this access will be revoked and removed automatically by the CP systems/software.

It will be much safer this way.

Thanks.

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